Reviews

Westlake Independent is a very reliable auto shop! They do their jobs as much as they can very quickly with high quality work. They explain details with pictures to make sure I can understand! I live far from the shop; however, I keep using it more than 10 years!

Highly recommend Westlake Independent Automotive! I brought my car in for an A/C repair right before a big road trip, and Aaron was fantastic to work with — informative, quick to respond, and got my car in right away. They finished the repair in time for my trip and kept me updated throughout the whole process. Fair pricing and great service. Will definitely be back for future work!

I always take my cars to Westlake Independednt. They are thorough, competetent and providea quick turn around. Norman is always concerned about his cutsomers and will even jump on the phone when necesary.

There is no one else I trust with my car. I’ve literally known these guys since I was 10 years old when my mom got her first Honda (I’m 44 now). They do outstanding and honest work, they take care of their customers and truly care about them. I’ve worked with Bruce, Norm and recently Aaron to get to the bottom of the problems with my aging car on a budget and they’ve helped guide me on priorities and a long term plan. I couldn’t be happier with the level of hospitality, customer service, and quality of work by everyone at the shop.

I will never again go to another car service. Westlake Independent is trustworthy and efficient. They have kept my 2009 Honda Accord in great shape and I’m very appreciative of the friendly staff! Thank you!

Highly competent and service orientated shop, we appreciate knowing the confidence in knowing our vehicle received the best of care.

Westlake Independent always provides excellent, professional services.

Awesome shop!!

Great work! Highly recommend!

They take great care of two of my cats. Excellent service

Very friendly staff. They were quicker than expected and noticed the air conditioner wasn’t working well just in time before the heat wave. Everything is running well now. I liked that they were taking food donations for a discount on the service.

I've been coming to Westlake Independent since 2020. They do good work here and I feel I can trust them with their recommendations on what needs fixing. What is my proof? I have over 250,000 miles on my Honda and it runs great.

I and 3 different Hondas that I have owned over 20 years have been loyal customers of Westlake Independent Auto. I have always trusted them to tell me what needs to happen and sometimes what isn't needed. They have also been there for me in emergency situations at a few times. Bruce and Norman are exceptional and all of the team follows their friendly, professional lead. Thank you. Cathee

So efficient and friendly. Been with them for over a decade now.

As usual, great service! They take care of their customers.

Great service!

I have been taking my cars to Westlake Independent for over 35 years. I stick with them because they have proven to be competent, friendly, professional, helpful, and most important for me, completely trustworthy. I have even made a point of only purchasing car brands that they service, because I doubt I could find another mechanic I like as much. I could not recommend them more highly.

I have been taking my cars to Westlake Independent for over 35 years. I stick with them because they have proven to be competent, friendly, professional, helpful, and most important for me, completely trustworthy. I have even made a point of only purchasing car brands that they service, because I doubt I could find another mechanic I like as much. I could not recommend them more highly.

Love this place.

The people at Westlake independent are always courteous, polite, well informed and do a great job at repairing my vehicles. We have gone to them for over 20 years, maybe 25 years and have always been treated like family.

I had several warning ikons flashing on my dashboard so I brought in my Honda Accord and Norman said he was 98% sure that it was a module. They checked it out and he was right, they sent it out to be repaired and provided me with a rental car for 2 days at their expense, which I really appreciated. I have been a customer at Independent Honda for nearly 30 years and have always had excellent advice and service. By having my car serviced by them I never have to worry about having serious mechanical problems and know that I will be able to depend on my car for several years. The technicians are very experienced and the front office staff has always provided excellent customer service.

HIGHLY Recommend this incredible business. I was stuck in a jam with my Toyota today, and I stumbled into this local shop in full on panic mode. I explained my issue, begged for help without having called or made an appointment. Norman Oconitrillo jumped out of his chair, walked me to my car, had my problem fixed, and I was back on the road in 5 minutes. This shop is right off Westlake Blvd., and SOO worth your business. In a world of crappy customer service, this is a GREAT place to go for your car. THANK YOUUUU!!!!

They took care of all my car needs efficiently; they are fair and honest! I love them! I have taken my vehicles there for over 20 years!

My go-to shop for my Toyota Sienna. They are knowledgable, efficient, fair-priced, and very pleasant to deal with. The owner, office personnel and mechanics have the expertise that gets the job done correctly and on time.

AS always, they took care of all my needs in a timely manner

As always, the service was professional, accurate and friendly. I had a difficult problem with the communications system and Norman diagnosed it promptly and fixed it. Bruce was his always friendly and professional self. The rest of the staff was great, as well

Great service & communication. Highly recommend

I have been taking my Honda to Westlake Independent Honda for over 26 years. My mom also took her car there. We have never been disappointed. All of the crew are friendly and accurate. I love my Honda. The main reason I continue to buy a Honda is “I never have to worry about being taken advantage of with false quotes regarding work that doesn’t have to be done. Norm is amazing as are all the staff. Thank you for taking such great care of me and my Honda.

Awesome service handsome men there

I highly recommend Westlake Independent for servicing your vehicle. I've had my 07 Toyota Tacoma serviced twice and the level of service and care exceeded my expectations. Detailed inspection reports, detailed repair explanations, and constant communication are just a few of the amazing things one can expect when having their vehicle serviced. This shop is top of their game!

I've been here before for some electrical work, auto door lock problems and general maintenance work. Even though it took some time to order specialty items, they got the work done.

I've been taking my cars to W I A for many years. Always a good experience.

Aaron booked an appointment for my first visit and provided a great service advisor experience. The inspection was thorough and detailed in a multipage report that provided a comprehensive status of all key systems and fluids. I was very impressed with Westlake Independent Automotive and I’m sure others would be too.

My 2014 Honda Civic was long overdue for service, but I kept putting it off, not wanting to go back to the dealer. When my brakes started vibrating, I knew it was finally time to find a "new service home" for my car. I found Westlake Independent Automotive through Yelp, noticing their specialization with Honda repairs and their positive reviews. I wasn't disappointed. They did a complimentary inspection report on my brake pads, rotors, and tires, with detailed photos highlighting specific issues by each separate area (rear brake pads, front brake pads, etc). Each area had it's own pricing for repair, broken down by labor, parts, and hazmat fee, followed by the total with estimated tax, for that listing. The last page was the grand total if each listing was repaired. Seeing the work broken down like this, along with photo documentation, was incredibly helpful and created trust with the shop I was dealing with. They even offer a AAA discount, which was appreciated. As I waited in the lobby for completion of the inspection report, the vibe was friendly and fun. Long-time customers were treated as family. They have donation boxes filled with items for local charities. The employees laughed and shared bagels and coffee as they continued working. It was a pleasure being there! Many thanks to Bruce and Norm and the entire team! My car is running great now. Not only did I find a "new service home" for my 2014 Honda Civic, but I'm also supporting a business that has a positive, fun work environment and also gives back to the community. It's a win-win! :-)

Great experience overall. The team was friendly, communicative, and kept me updated throughout the process. I especially appreciated the detailed inspection report with photos, which made their recommendations feel transparent and trustworthy. They also offered a loaner while my car was being serviced. After the work was completed, the car drives like new again. Highly recommend.

I have chosen to use Westlake Independent as my primary source for all my various Hondas' automotive maintenance & repair needs for over 20 years now. As a former general auto mechanic, AAA tow truck driver, & having spent years working in the extended auto mechanical breakdown warranty inspection & claims businesses, I understand automotive issues well enough to appreciate the honest auto diagnostic assessments, service & repair recommendations given to me, & that I have heard provided to other customers while I have been at the Westlake Independent facility. In cases where multiple issues & repair needs are identified, a carefully prepared list of most critical to less critical items is provided to allow budgeting of repairs over more than one visit when needed & safe to allow doing so. Bruce (The facility owner) & Norm are deeply knowledgeable about all things automotive, so they make recommendations you can trust, & they supervise a smooth & efficient running shop staffed by skilled automotive technicians. When an initial vehicle inspection has been completed, a full inspection report, complete with digital photos of each area described, is provided by email with a text notification before any repairs are started, allowing you to call & discuss, if needed. Even when busy, reception upon arrival is always prompt & friendly. The service writer, Aaron, is quick to greet arriving customers, seems always in a cheery mood, & starts the service write-up after verifying vehicle mileage, purpose of the visit & any vehicle complaints. Rogina & Jimena are always ready with a smile, retrieve any prior vehicle history on file, assist with write-up details, & are there to handle final payment & issue receipts when work is completed. Auto Club discounts are included upon membership verification. As an added convenience for customers needing a ride after vehicle drop-off, a free shuttle service is also provided for those with destinations in the surrounding Conejo Valley areas. A 2-year/24,000-mile parts & labor warranty is included with all repairs, affording confidence & added peace of mind. A courtesy carwash is included with most services & repairs, also. I live 26 miles away from this shop, but I find it worthwhile to drive out here for every service. I typically stay at the shop while my service & repairs are being done for that reason, but I always look forward to coming in as the environment is always welcoming & I feel like family here after all these years. Westlake Independent is a Japanese vehicle specialty shop, but if you own a Japanese vehicle, you will find this among the very best, most honest, & friendly automotive shops available! Highly recommended!

They are amazing! The prices are great. They have a free shuttle. They also loan you a car for free, if they need your car overnight. Added bonus, they wash your car.

Love them! Take such good care of our car and dont try to gouge us for all our money!

Westlake Independent Auto provides exceptional repair service as well as advice. Norman has always been honest and fair.

Norman and the team were fantastic! They did a thorough vehicle inspection of my 2012 Civic, and I felt the work was high-quality and a great value for the money. I really appreciated the extra touches like the car wash and rental car availability - it made the whole experience seamless. I’ll definitely be coming back. As a local, I’m so glad to have found a trustworthy spot close to Oak Park.

I hadn’t been here for a while, but remembered how amazing this spot is. Just took my new Honda in and Aaron is the best service supervisor. Everything was taken care of in a timely manner, professional manner. Epic service and I can’t wait to go back for more!!!

The staff is very friendly and helpful! The rates are pretty standard for the area, I called around a few shops and they seem to be in line with everyone else, but they go above and beyond on their service

I used to take my car to the dealer for service but had a disappointing experience, so I started searching for a trustworthy auto shop in the Westlake Village area. I’ve now been coming to Westlake Independent Auto for about a year and a half for routine maintenance on both my Honda Civic and my wife’s HR-V, and I couldn’t be happier. From my very first visit, I felt confident I had found an honest shop that truly understands how to care for Hondas. Their process is extremely streamlined—you can book appointments online, and they send a detailed maintenance report after the inspection so you know exactly what’s in good shape and what needs attention. You can easily approve or decline recommended services right from your phone or computer, which makes the whole experience convenient and transparent. If you’re looking for a reliable, honest, and highly knowledgeable auto shop for your Honda, Acura, or Toyota in the Conejo Valley, look no further. These guys are the real deal. Highly recommend!

Nicest person on the phone

They are in fact knowledgeable about Honda Automobiles. However, I would only recommend them them to someone who wants to be charged "Book Rates" to perform Work, and "over pay" for the parts for the Repairs (some not necessary). The price for the parts on my Cost Estimate were 1.5 times the price of DEALER Parts which makes no sense, when quality aftermarket parts are available at reasonable prices. I know that Repair Shops need to make money, but to blatantly OVERCHARGE their customers, and look you in the eye with a straight face and say "this is what it costs" is unacceptable in my world. Customer beware!

Was anxious going in here, my car broke down off Kanan and AAA towed me to this almost hidden auto shop but the people were so understanding and very very nice and helpful they fixed my car so fast and everything comes with a warranty, and when it comes to cars as a 24 year old girl who’s new to this whole adult thing it’s honestly so nice to have that double assurance. I would definitely recommend this place to anyone. Aaron was amazing very friendly and works so fast, Sharla was the woman I spoke to over the phone she was literally so nice and helpful and very good at getting back to you quickly. Will 100% come back here if my car needs anything else in the future :)

I brought my 2007 Lexus in for routine maintenance. I had been going to the dealership but decided to try this well-reviewed shop to avoid dealer prices. Unfortunately, the door was damaged while the car was on the hoist. Accidents happen, and they did provide a rental car and had the damage repaired. I will probably give them another chance, but my hesitation comes from how they handled the situation. The response felt minimal, and what was supposed to take two days ended up taking more than two weeks. There was no plan to cover my rental costs, and if I hadn't asked about reimbursement when picking up my car, it would not have been addressed. On the positive side, I appreciated the photos they provided of the issues they identified. The car is running well, was returned clean, and they even cleaned the carpeted mats. Those details matter and reflect well on the quality of their actual work. They added a couple of small discounts on the final bill, although it was not clear whether those were related to the incident or just routine. A more meaningful gesture such as a discount toward future service would have gone a long way.

Norman, Norman, Norman, in a rush battery died, close to closing and such a generous kind man, said he’s replaced my battery quickly and be on my way. Thank you for taking such great and efficient care of my son and I.

⭐️⭐️⭐️⭐️⭐️ I want to sincerely thank Westlake Independent Automotive for not just taking care of my car—but for truly caring about me and my family. Last week, my check engine light started flashing, a clear sign something serious was wrong. I instinctively had it towed to Swickard Honda, not realizing the mistake I was making. It was nearly impossible to get a hold of a service advisor, and the information I received was confusing at best and misleading at worst. I was told my car would be tied up for two weeks, repairs would cost over $7,300, parts were unavailable, and no loaner car was offered, even for that long of a wait. Thankfully, I trusted my gut and called AAA, who towed my car to Westlake Independent Automotive, a shop I’ve trusted with three different vehicles dating back to the late 90s. The difference was night and day. Westlake reviewed the bloated estimate from Swickard and immediately reassured me that things didn’t add up. They were right. Not only did they fix the issue in just three business days, but they also performed additional needed maintenance, and the total cost came in thousands less. They even provided me with a loaner vehicle, saving me hundreds on a rental and making my life a lot easier during the process. They communicated clearly and proactively throughout the entire repair. I never had to chase them for updates. Most importantly, they made it clear that they cared - not just about fixing a car, but about taking care of a person and a family that relies on that car. It’s rare to find that level of integrity, service, and personal care. Westlake Independent Automotive has earned my trust once again, and I can’t thank them enough.